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111 OL = ontaRioleaRn = online couRse = online leaRning exPeRt GeorgianCollege.ca/con-ed Professional courses 111 Applied Project Management Integration Apply the various concepts, skills and experiences from all of the previous courses to a comprehensive integrated project. This is the final course in the program and it includes the final exam. Upon successful completion of this course participants will be granted the Advanced Project Management Certificate. BUSN 0182 | 8 HRS $889.36 loc date day time APR. 4 – APR. 16 ONLINE JULY 4 – JULY 16 ONLINE Attitude for Success Your attitude may be the single greatest contributor – or the biggest obstacle – to your success. Focus on developing and renewing a positive outlook with the LearnKey™ course Attitude for Success. Eight attitude adjustment techniques help you to keep your spirits up when faced with challenges and discover ways to simplify your life. LKEY 0024 | ONLINE $184.83 Calming upset Customers Learn how to deal effectively with angry customers, clients or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive win-win outcome. LKEY 0023 | ONLINE $126.62 Coaching Employees to Deliver Their Best Coaching Employees to Deliver Their Best teaches managers how to coach employees to become motivated, self-starting problem solvers to reach their optimum performance. This means more success for your team, your company, and you. You will learn the different roles that a good coach must take on in order to create a high-performance team. You'll learn critical coaching skills, when it's okay to get personal with your employee, how to give constructive feedback, and how to help employees solve their own conflicts. LKEY 0008 | ONLINE $153.25 Connecting With Customers Do you want to increase customer loyalty? Learn to respond to each customer's needs in ways that both please your customer and build your organization. Discover the right skills, attitude, and policies that win customer loyalty. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. LKEY 0025 | ONLINE $126.62 Diversity Dynamics Diversity is a key element in any successful workplace. But to be successful a diverse workforce must learn to work together. This course helps you implement a company-wide diversity training program. At its conclusion, you'll understand how to expose key issues, get your management's buy-in, develop and implement your plan and more. LKEY 0027 | ONLINE $126.62 BuSINESS COuRSES Empowerment Generate excitement and ownership at every level of your organization by using this step-by-step plan for empowerment. Gauge the current environment, strengthen team relationships, and develop new processes that support a proactive workforce. Enable employees to use their full talents and abilities to make a real difference for your company and yourself. This is a LearnKey™ course based on the book Empowerment by Dr. Cynthia D. Scott and Dr. Dennis T. Jaffe. LKEY 0028 | ONLINE $126.62 Excellence in Supervision The Excellence in Supervision course from LearnKey™ gives new supervisors the tools and experiences to start on the right track and provides existing supervisors with practical and proven strategies for success. Discover the critical success factors supervisors need to create a positive, powerful, and motivating environment for employees. With Excellence in Supervision you can quickly learn and immediately apply the people skills needed to succeed. LKEY 0003 | ONLINE $186.16 Executive Management Series Enable employees to use their full talents and abilities and make a real difference for your company, your team and yourself! Real world examples demonstrate how to handle change and contribute to a motivated workforce in any situation while building morale and productivity through engaged leadership. Series includes four complete courses: Empowerment, Managing for Commitment, Managing Change at Work and Quality Focused Supervision. LKEY 0002 | ONLINE $291.75 First Time Supervisor/Manager Series 1 Content will focus on the common expectations/functions of a supervisor/manager. Leadership styles will be studied and a personal leadership assessment will be completed. Common barriers of communication will be discussed and suggestions/tips will be covered on ways to minimize/eliminate those barriers. BUSN 0103 | 5 HRS $200 loc date day time MI FEB. 13 FRI 9 – 3 P.M. MI MAY 1 FRI 9 – 3 P.M. First Time Supervisor/Manager Series 2 This series focuses on skills required to lead and supervise a high performance team. The focus is on ways to improve individual and team performance. BUSN 0104 | 5 HRS $200 loc date day time MI FEB. 20 FRI 9 – 3 P.M. MI MAY 8 FRI 9 – 3 P.M. First Time Supervisor/Manager Series 3 This series focuses on assessing the team strengths and the areas of improvement and will look at practical ways to enhance team performance and productivity. BUSN 0105 | 5 HRS $200 loc date day time MI FEB. 27 FRI 9 – 3 P.M. MI MAY 15 FRI 9 – 3 P.M.