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Continuing Education & Part-time Studies Guide Winter/Spring 2015 continuingeducation@georgiancollege.ca 112 Professional courses 112 First Time Supervisor/Manager Series 4 This series will look at what is conflict and different strategies for dealing with conflict. BUSN 0106 | 5 HRS $200 loc date day time MI MAR. 6 FRI 9 – 3 P.M. MI MAY 22 FRI 9 – 3 P.M. Giving and Receiving Criticism Effective criticism made easy. Criticism is an essential of growth and improvement. Learn to give and take criticism in ways that benefit the individuals involved as well as your organization. This course will take you through a three-step formula for successful criticism. Use these lessons to establish a spirit of co-operation and growth and create a more effective organization. LKEY 0029 | ONLINE $126.62 Helping Customers Quality service is the basis of great customer service. In this course you'll learn five rules: how to make your customers feel welcome, ask and listen, give your undivided attention, go the extra mile, and customer appreciation. These rules will make work more enjoyable for yourself and more effective for your business. LKEY 0030 | ONLINE $126.62 OL iLCO Corporate This course examines the various types of business ownerships, placing particular emphasis on: corporate/administrative procedures involved in preparing and filing articles of incorporation; organizing a corporation by way of a minute book; preparing/filing relevant incorporation related documents relating to the composition of a corporation; financing issues and relevant searches; and share purchase agreements. Students should be familiar with the Act(s) governing the formation and operation of a corporation. Students must register through the Institute of Law Clerks of Ontario (ILCO) to write the final exam. BUSN 0159 | 39 HRS $415.99 date loc MAR. 16 – JUNE 19 ONLINE OL iLCO estates This course deals with the preparation of wills, powers of attorney and the administration of estates including: collection, realization and management of assets of the deceased, settlement of debts of the estate, payment of legacies and distribution of residue to beneficiaries. Knowledge of documents to be filed to obtain required court grant of letters testamentary, preparation of estate accounts, administration of ongoing trusts, preparation of income tax returns, and estate related litigation are all areas associated with this field. Students must register through the Institute of Law Clerks of Ontario (ILCO) to write the final exam. BUSN 0162 | 48 HRS $482.68 date loc FEB. 2 – MAY 11 ONLINE Managing a Diverse Workforce You will learn how to build a workplace that is accepting, understanding and respectful of all the differences seen in others. Learn to appreciate individual characteristics that coworkers bring to the mix. Employees will discover how to break through the stereotypes and prejudices that can prevent them from accepting the differences they see around them. LKEY 0033 | ONLINE $126.62 BuSINESS COuRSES (CONT.) Managing Change at Work Become a motivating influence during times of change. This interactive LearnKey™ course, based on the book Managing change at Work by Dr. Cynthia D. Scott and Dr. Dennis T. Jaffe provides the skills managers need for understanding and supporting people through the process of change. Real world examples show you how to rise to the challenge of mergers, takeovers, and downsizing to build a motivated workforce in any situation. LKEY 0004 | ONLINE $126.62 Managing Disagreement Most of us go out of our way to avoid disagreements, let alone try to manage them. Yet effectively managing disagreement can be one of the most important supervisory and managerial skills. In the Managing Disagreement training program from LearnKey™, users can take a sophisticated assessment of their own conflict management style, learn the nine ways to approach and deal with disagreement, and see examples of each of these styles illustrated in dramatic vignettes. LKEY 0009 | ONLINE $184.83 Managing for Commitment In today's changing workplace, employee commitment and company loyalty are major issues faced by employers in every business sector. This LearnKey™ course, based on the book Managing for commitment by Carol Kinsey Goman, provides organizations and supervisors specifically defined steps for establishing good management skills and increasing employee trust and loyalty. By presenting concepts that teach balancing self- fulfillment with job commitment, managers empower employees, thus increasing productivity and company loyalty. LKEY 0034 | ONLINE $126.62 Men and Women Working Together The ability of men and women to work together successfully is crucial in any workplace. This course examines how to develop the awareness and skills necessary to resolve conflicts and to meet other challenges that arise, and it provides a set of productive communication tools for everyday use. LKEY 0032 | ONLINE $126.62 Module 1: Supervisor's Role/Responsibilities This module explores the role of the supervisor and the importance and impact of the supervisor on individual, group and corporate success. Leadership styles, attitudes, behaviours, and skills required for successful supervision will be discussed. BUSN 0111 | 6 HRS $180 loc date day time OR JAN. 16 FRI 9 – 4 P.M. OR MAY 1 FRI 9 – 4 P.M. SG MAY 29 FRI 9 – 3:30 P.M. Module 2: Communicating Effectively To develop a good working relationship and maintain a spirit of rapport and teamwork, supervisors require effective communication skills. Improve relationships at work by understanding voice dynamics and body language, learning how to listen, question and give feedback. BUSN 0112 | 6 HRS $180 loc date day time OR JAN. 30 FRI 9 – 4 P.M. OR MAY 22 FRI 9 – 4 P.M. SG JUNE 5 FRI 9 – 3:30 P.M.