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Georgian College Continuing Education Program Guide 2021-22

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REGISTER ONLINE GeorgianCollege.ca/continuingeducation 705.722.5149 coned@georgiancollege.ca Teaching and Training Adults − Developing a Course or Training Plan Learners will engage in an instructional design process to develop course or workshop. Key instructional design elements will be addressed and applied. TATA 0034 | 6 HRS | ONLINE $225 Teaching and Training Adults − Facilitation Skills Facilitation Skills is a process that contributes structure to inter- actions so groups are able to function effectively and have richer conversations. With its focus on asking instead of telling, listening and building consensus, facilitation is the essential skill for anyone working collaboratively with others. This module will explore facilita- tion roles and demonstrate facilitation techniques. TATA 0035 | 6 HRS | ONLINE $225 Teaching and Training Adults − Group Process Learners will develop skills to facilitate co-operative learning and group process in an instructional environment; identify and analyze techniques to work effectively with groups; and apply positive communication skills that encourage active participation in group settings. TATA 0029 | 6 HRS | ONLINE $225 Teaching and Training Adults − Learning Online This module introduces participants to methods and strategies for selecting online tools and applications to support learning. Learners will gain hands-on experience using tools that are free and accessible. Registration for this module will close 48 hours prior to commencement. TATA 0036 | 6 HRS | ONLINE $225 Teaching and Training Adults − Engaging the Multi-Generational Classroom Today's adult learners bring a variety of backgrounds and experiences to the classroom. This module examines the implications of a multi-generational classroom on learning and development. Practical applications for engaging each generation of learner will be discussed and demonstrated. TATA 0037 | 6 HRS | ONLINE $225 Teaching and Training Adults − Tools for Teaching and Training This course introduces learners to a variety of tools, ranging from the traditional to the latest technologies that can be used to enhance teaching techniques used in the instructional process. Emphasis will be placed on the appropriate selection and use of these tools. TATA 0030 | 6 HRS | ONLINE $225 Teaching and Training Adults − Workplace Training This module is an introduction to workplace learning. The relationship between workplace learning and development on organizational and individual performance will be discussed. Competencies for workplace learning and development professionals will be outlined. Learners will be introduced to an instructional systems design model used to assess needs, identify if training is a solution, develop learning outcomes and content, learning and training activities as well as assessment. TATA 0031 | 6 HRS | ONLINE $225 OTHER BUSINESS AND MANAGEMENT COURSES Automotive Parts and Service Essentials This course is designed for individuals currently working in the automotive industry. The content will cultivate employees to become an integral part of the customer handling team by developing professionalism and productivity. The course focuses on managing client expectations within both departments by improving listening skills and adapting to the client's personality and rapport. This, in turn, will lead to increased customer satisfaction index and sales. BUSN 0232 | 24 HRS | ONLINE $1,300 Customer Experience (CX) – A 21st Century Approach Discovery, initiation, purchase, service, and advocacy are the processes that comprise an organization's traditional customer experience. The modern consumer is educated, efficient and tech- savvy, requiring a customer experience that meets and exceeds these expectations. Businesses must enhance their traditional processes with improved communication, collaboration and critical thinking to meet the demands of the 21st-century consumer. BUSN 0233 | 3 HRS | ONLINE $240 Diversity, Inclusion and Belonging three-part series Module 1: Cultures of Belonging Despite good intentions of management and workers to create equitable, safe workplaces, many employees continue to feel left out, disrespected, and exhausted by the daily experience of coping with microaggressions. It is clear, now more than ever, that good intentions are not enough. In this module, participants take the first steps toward creating workplaces that embrace and uplift diverse lived experiences. They learn to engage all employees to contribute their best, and work across diverse identities to create lasting, transformative change. This module is one of three that make up the Equity, Diversity and Inclusion Series micro-certificate. MODULES #2 and #3 coming soon! BUSN 0236 | 6 HRS | ONLINE $240 TEACH and TRAIN ADULTS with confidence Are you interested in teaching and training in an industry and/or academic environment? The Teaching and Training Adults (TATA) program is designed to develop the skills and knowledge of novices and refine the skills of current practitioners. LEARN MORE at GeorgianCollege.ca/PTTATA 7

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